RETURNS & REFUNDS
We offer refunds for all products returned within 7 days of purchase, in their unopened and original condition. In case of any problem or quality issue with the product, please provide a clear photo of the unit(s) received and a description of the issue.
All you need to do is to give us a call within 24 hours of delivery. Our customer care details are: 86099 12345 (Timings: 10:00 am – 8 pm IST, Monday to Saturday), or drop an email at firstname.lastname@example.org
We reserves the right, in its sole and absolute discretion, to refuse to provide a refund or accept your Order for any reason – including, but not limited to, if we deem your Order to be suspicious or fraudulent in any way.
We do not provide refunds for products purchased outside of our online stores. You must abide by the return and exchange policies set in place by the authorized retailer you have made your purchase with. Please contact the retailer in question for more details.
Return of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, in an undamaged condition and subject to following terms:
- Returns are subject to inspection and checking by our Team.
- Damages due to neglect, improper usage or wrong application will not be covered under our Returns and Refunds Policy.
- Cash on Delivery (COD) convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges.
- Once your return request has been accepted, you will receive an email notification upon completion of return processing. The refund process will be completed within 10-12 Working days, subject to picking & product inspection.
- Please note that we cannot offer an exchange or refund on any product purchased through a promotion, or a product that has been opened and/or used. We are not responsible for damage after delivery.
- Each item can only be exchanged once. All refunds will be processed to the original method of payment.
- The product should be returned/couriered to our address given on Invoice.
- Place your item in its original packaging.
- Please mention your Name, Order Number, and Mobile Number, on the top of the box, and insert the original invoice.